In mediation, I find one of the most useful things to identify is where the party is stuck. Sometimes the focus is on a need to right a wrong. Sometimes there’s a lack of focus – someone wants to but doesn’t know what s/he wants to move towards, or how.
Pinpointing this helps people get “unstuck” because the realization leads to meaningful questions and clarity about options for resolution; and those are questions that propel the process.
