Recognize: The Importance Of Nuanced Delivery

Harvard Business Review – Professional Transitions

“The Rise of AI Makes Emotional Intelligence More Important”

FEBRUARY 15, 2017
artifical-intelligence“The booming growth of machine learning and artificial intelligence (AI), like most transformational technologies …  It’s exciting to consider all the ways our lives may improve, from managing our calendars to making  medical diagnoses, but it’s scary to consider the social and personal implications — and particularly the implications for our careers. As machine learning continues to grow, we all need to develop new skills in order to differentiate ourselves. But which ones?  … ”  Read more.
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Some Thank Yous


This is a special time of year for remembering all there is to be grateful for.  As part of that, I give thanks for friends and colleagues who make our professions and lives more fulfilling.

I am thankful for your hard work day in and day out, bringing your best efforts and determination to the work of resolving conflicts and relieving burdens for your clients and associates.

I am thankful for your generosity and your willingness to go above and beyond, not only by job but also by deed in working with integrity and high purpose.

And I am thankful that you increase the good in our community.  Every resolution is a testament to the positive ability we each hold to manage and overcome difficulties.

I hope you celebrate all you have contributed and achieved.  My best wishes for a very happy Holiday Season and New Year!


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On my grateful list


During this month of Thanksgiving, I have been reflecting on the things I am most grateful for. One of the greatest is our talented and dedicated community of peace makers and problem solvers. Thank you for the work you do to make burdens lighter and fewer. Without your commitment, creativity, and high standards we would not thrive as we do.

I am very grateful to be able to do this work with you.  I hope you have a wonderful Thanksgiving filled with abundance and heartfelt moments.

Warm wishes,

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Could Predictive Intelligence Provide a Win-Win For Employers and Employees?

A version of the following article appeared in the September 2016 issue (pp.20–21) of Harvard Business Review.


Paul Garland

Why People Quit Their Jobs

Some find value in “predictive intelligence because it helps … reduce clients’ attrition—and spot things that may be driving it. ‘Is it a bad manager?… Is there a training component? Are we undervaluing certain positions?’  It gives you a nice opportunity to think about what the trigger might have been—and to ask questions before you lose talent.”

“Why People Quit Their Jobs” is an article primarily addressing the fact that, although the employment relationship has become a transient one, there may be ways to improve or incentivize longevity.

I share it because 1) it points out that attrition is not unavoidable, and 2) it might just help you lessen the need for services like mine, too.

Through the lens of employment litigation, there’s more to gain from this article
than detecting leaks in the employment relationship:   Continue reading

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It’s Never Too Late, or Too Early

opening-doorAnytime there is more than one possible outcome, the option of a negotiated resolution always exists.

So the next time you’re asked, “When is it possible to mediate” or “When is a good time,” the simple answer is, “Anytime both parties are willing.”

“Even before a complaint is filed?”  Yes.

While timing may affect particulars, it doesn’t foreclose discussion.

What it’s really about is getting started.

Avail yourself of a mediator versed in a variety of timed approaches, who can lend door-opening help, as well, and negotiation will be underway.

Related: Some Things Are Best Said By Your Mediator


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